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Returns – Cancellation Policy for the purchase of goods

(1) Consumers generally have a statutory right of withdrawal when concluding a distance selling contract, deviations from which are only permissible in favor of the consumer. The seller informs about this in accordance with the statutory regulations as follows:

Right of Withdrawal

You have the right to revoke this contract within 14 days without giving reasons.

The withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (contact details see below) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). We recommend using our return portal for returns. Or you can use the sample withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of exercising the right of withdrawal before the withdrawal period has expired.


    For questions please contact:


    Consequences of Withdrawal

    If you revoke this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

    We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

    You must return or hand over the goods to us (see above) immediately and in any event no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline.

    You bear the direct costs of returning the goods.

    You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality. 

    (2) The provider informs about the sample withdrawal form in accordance with the statutory regulations as follows:

    Sample Withdrawal Form

    (If you wish to withdraw from the contract, please fill out this form and return it to us.)

    • To [the name, address, and, if applicable, email address of the entrepreneur must be inserted by the entrepreneur]:
    • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*
    • Ordered on (*)/received on (*)
    • Name of the consumer(s)
    • Address of the consumer(s)
    • Signature of the consumer(s) (only for communication on paper)
    • Date

    (*) Delete as applicable